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Contact

We're here for you

Do you have questions or want to learn more about our products? Don't hesitate to contact us!

Phone & WhatsApp: Mon–Fri 8:00 AM–5:00 PM · Support ticket around the clock

Direct Contact Channels

Address, phone, email, or WhatsApp: pick whichever works best for you.

Location

BCS-IT GmbH

Hans-Böckler-Straße 40
40764 Langenfeld
Germany

Google Maps →
Phone

Phone

For more information, our support team is available at the following phone number:

+49 2173 269 71 83 Mon–Fri 8:00 AM–5:00 PM
Email

Email

For more information, our support team is available at the following email address:

kontakt@salevali.de
WhatsApp

WhatsApp

For more information, our support team is available at the following WhatsApp number:

+49 2173 9930350 Mon–Fri 8:00 AM–5:00 PM · runs on a separate number
Reachable Mon–Fri 8:00 AM–5:00 PM (phone & WhatsApp)
Support ticket Around the clock in your account
4 languages German, English, Turkish, French
Langenfeld, Germany Visits by appointment only
Where to go

How can we help you?

Pick the path that fits your question.

New to SaleVali?

Take a look at the live demo or jump straight into the 30-day trial — completely free, no order limit, no credit card required.

Already a customer with a technical question?

Log in to your SaleVali account and open a support ticket. You'll get replies by email and in your account.

Prefer to look it up yourself?

The Help Center has guides for every feature, from initial setup to integrations.

Contract, invoice, or cancellation?

Cancelling is fast and self-service, right in your account: Settings → "Cancel account", done in one click, and reversible any time. For invoice or contract questions, our team is happy to help.

Support ticket

How the support ticket area works

Create a ticket

Log in to your SaleVali account, go to "Support" and click "Create Ticket".

Get a reply

Replies go to your email and your account at the same time. You can search them by your ticket number.

Auto-closes after 5 days

Unanswered tickets close automatically after 5 days, but you can always open a new one.

Personal Consultation

Book a Consultation

Want to experience SaleVali live? Book a demo appointment now at no obligation.

  • No obligation & free of charge
  • Ready to start in 15 minutes
  • Live demo with real data
FAQ

Frequently Asked Questions

Does SaleVali offer phone support?

Yes, you can reach us by phone Mon–Fri from 8:00 AM to 5:00 PM. Outside these hours you can always open a support ticket in your account.

How can I cancel SaleVali?

Quickly and directly in your account: click "Cancel account" in Settings, done in one click. Your account then stays active for another 30 days, during which you can reverse the cancellation any time via "Revoke cancellation".

I have a feature request or a suggestion for improvement. Who can I contact?

You can send us your suggestions through the support area or reach us by phone.

What does SaleVali cost?

SaleVali is free up to 10 orders a month, and starts at €9.90 a month after that, depending on volume and automation needs. See all the details on the pricing page.

Can I get a custom quote for my company?

Of course: depending on your company's size, we can discuss together whether custom pricing is possible for you. Just get in touch through one of our contact channels.